Refund and Cancellation Policy for video Consultation payments

This policy is approved by the Doctor. This policy is subject to revisions based on the decisions of the Doctor.

1. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances:
   
   
   1. Multiple times debiting of Customer’s Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error.
      
      
   2. In case the customer has paid the full amount and due to non availability of the doctor the consultation cannot be provided. The cutomer can opt for using the amount as a deposit for any future consultations.
      
      
2. If the services have not been availed and customer does not intend to keep it as a deposit with Doctor. The customer can send and email to bollam.rajesh@gmail.com in the detailed format shared in Annexure1 below.
   
   
3. The refund request will be processed manually after due verification. If the claim is found valid the eligible amount will be refunded by Doctor through electronic mode within the next seven working days from the date of receiving the email request in the format shared in Annexure1 below. It will take 3 to 21 working days for the payment to reflect in your bank account depending on your banks policy.
   
   
4. Doctor assumes no responsibility and shall incure no liability if it is unable to effect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
   
   
   1. If the payment instructions(s) issued by you is/are incomplete, inaccurate and invalid.
      
      
   2. If the receiving bank refuses or delays in honoring the Payment instruction(s).
      
      
   3. Circumstances beyond the control of Company (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
      
      
   4. In case the payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.
      
      
5. User agrees that Doctor, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the services and remove and discard all or any part of his/her account, user profile, or his/her recipient profile, at any time. Doctor may also in its sole discretion and at any time discontinue providing access to the Services, or any part thereof, with or without notice. User agrees that any termination of his/her access to the service or any account he/she may have or portion thereof may be effected without prior notice, and also agree that Doctor will not be liable to user or any third party for any such termination. Any suspected, fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies company may have at law or in equity. Upon termination for any reason, user agrees to immediately stop using the services.
   
   
6. Doctor may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act 1996, Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.
   
   
7. Governing Law & Jurisdiction: Subject to the foregoing, it is hereby expressly agreed and declared that court of competent jurisdiction in Hyderabad alone shall have jurisdiction with respect to matters pertaining hereto.
   

In case of a refund the Customer should email to bollam.rajesh@gmail.com with the following details. Do send the refund details from the registered email ID or the ID used for raising the Video Consultation Request.

1. Name:
2. Ph No:
3. Email ID:
4. City:
5. Unit (Hospital Location)
6. Account No:
7. IFSC Code:
8. Payment Transaction ID:
9. Transaction Date: